Privacy Policy

Please read these terms and disclaimers carefully before accepting, using, or subscribing to our services. This privacy policy sets out how applesupport.me.uk uses and protects any information that you give when you use this website. This website is committed to ensuring that your privacy is protected. We ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. applesupport.me.uk may change this privacy policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What information do we collect?

We collect the following information When ordering or registering on our site, as appropriate, you may be asked to enter your: name, email address, mailing address or phone number. You may, however, browse our site anonymously by making certain changes to your current browser settings.

What is a Cookie?

A cookie is a small text file that is used to distinguish you from another user and it resides on the user computer. They are designed to hold a small amount of data specific to a particular client and website and can be accessed either by the web server or the client computer.

Why do we use Cookies?

We use cookies on our website. However, we do not collect or store personal data via the cookies used. When someone visits our website we collect standard internet log information. We do this to find out things such as the number of visitors to the various parts of the website. We collect this information in a way which does not

identify anyone. You can adjust the settings on your computer to prevent cookies being stored on your computer without your explicit consent. This can easily be done by disabling the cookies in the browser on your computer.

Recorded calls data:

We record all of our calls for quality improvements and training purposes, and these calls are stored on Avoxi servers( please visit avoxi.com for more information about their privacy policy), which is there only for 15 days, you can request for any changes you want within these 15 days, which includes complete removal.

How can you access your personal information?

You have the right to access other personal information we hold about you. You can also choose to terminate your services with us at any time. To make an access or correction request or terminations, please contact us using our contact us page at the top of this page, no cost for this. We only collect digital data.

Zendesk

This website uses Zendesk chat, a web chat service provided by Zendesk, Inc. (“Zendesk”). Zendesk uses “cookies”, which are text files placed on your browser, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Zendesk on servers in the United States. Zendesk will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Zendesk may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Zendesk’s behalf. Zendesk will not associate your IP address with any other data held by Zendesk. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Zendesk in the manner and for the purposes set out above.

Children privacy policy:

1) Our Sites are suitable for children, however, if you are under 19 years we ask that you do not use our Sites or give us your personal information (if you are a young tech wiz, please ask your nearest responsible adult to use the Sites for you!). It’s the responsibility of parents or guardians to monitor their children’s use of our Sites.

2) This website takes children’s privacy seriously. We do not knowingly collect personal information from children through our websites. If you are a child as understood bylaws of your country, do not submit any Personal Information without the consent and participation of a parent or guardian.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience

(your information helps us to better respond to your individual needs)

To improve our website

(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service

(your information helps us to more effectively respond to your service requests and support needs)

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing will only be used to send you information and updates pertaining to your service updates.

How do we protect your information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we disclose any information to outside parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, nonpersonally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our

site and welcome any feedback about these sites.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy. Ask our Apple Support team for more information on the privacy policy.